1. How much is shipping and how long does it take to receive my order?
All U.S. orders over $100.00 ship for free! Shipping costs for U.S. orders under $100.00 and international orders vary depending on location. Orders are shipped within 1-2 business days from the time they are placed, and most domestic orders arrive in 2-5 business days.
2. Do you accept returns?
We accept returns for store credit only. We do not issue refunds for returns. Worn or washed items, items with missing tags, items with any type of scent or makeup, as well as lingerie, jewelry, hats and international orders are not eligible for return.
If your item qualifies for return for store credit and you are interested in returning all or part of your order, please email us at email@example.com for a free prepaid return label.
Returns must be initiated within 30 days of receiving your package. Once we receive your item, please allow 3-5 days to process your return and to issue store credit in the form of a gift card for the amount paid for the item(s). If you have any questions about our store policy or if you are unsure if your item is eligible for return, please email us at firstname.lastname@example.org we would be happy to assist you!
3. Can I receive a refund?
All returns are for store credit only. We cannot issue refunds for returned items.
4. How much is shipping?
U.S. orders over $100.00 ship for free, Standard U.S. shipping rates vary by location. Standard international shipping is between $30.00-$45.00. International orders over $300.00 ship for free. Amantine is not responsible for any import/VAT fees on international shipments: please see # 10 below for more international orders information.
5. How long will it take to receive my package?
Our orders ship out Monday-Friday. Orders placed after 2 p.m EST on Friday will typically ship out the following Monday. Once shipped, our orders typically take 2-5 days to be delivered depending on distance. International packages typically take 7-21 business days to arrive, depending on destination and customs.
6. Where do you ship to?
We currently ship domestically in the USA and internationally. A full list of our international shipping locations can be found here. If we do not currently ship to your country, email us at email@example.com and we may be able to arrange to add your location to our shipping regions, but this is not always possible. Please note-All international-bound (non-U.S.) sales are final sale only. Amantine is not responsible for any import/VAT fees on international shipments, please see below for more information. Thank you for your understanding.
When placing an order, please provide a Latin-character-based shipping address as our shipping system does not support non-Latin characters (i.e. Chinese Hanzi, Korean Hangul, Japanese Katakana, Cyrillic etc.)
7. I believe the item I received was damaged or defective. What should I do?
We check every item for quality, including zippers, buttons, etc. before it is shipped and sent to you. Very occasionally though, something may be missed. We also package every order in durable, recycled poly mailers. If you believe you have received a damaged item, please send us photos of the item and the defective area within 3 days of receiving it to firstname.lastname@example.org. If your package arrives damaged causing harm to your order inside, please also send us photos of the damaged package to assist us in potentially filing a claim on your behalf.
Per our store policy, wear and tear incurred after receiving the item, including makeup stains, tears from trying on a garment, or general wear and tear use over time does not constitute a 'damaged' item.
8. Can I return an item that was purchased on sale?
All discounted sale items are final sale only
. This does not include non-sale items purchased with a site-wide discount code applied at checkout. Sale items have a reduced price marked in red and end with '.99'.
9. Can I exchange an item for another size?
As our styles are available in limited quantities, we cannot guarantee that your preferred size will still be available. However, if you have received an item and wish to exchange it for a different size, please email email@example.com with you order number and requested exchange- we will do our best to accommodate your request! If eligible for exchange, you will be issued a prepaid return label. Once we receive your item you will be sent a custom invoice with your item on hold to purchase with the provided store credit. Customers are responsible for shipping on exchange purchases. Please note that we can not initiate exchanges for final sale items.
10. Do you pay for import fees and duties on international orders?
Amantine is not responsible for incurred duties, VAT, and/or import taxes for international deliveries. We are not able to calculate or pay for these fees from the U.S. and they are the responsibility of the receiving party. If duties or import taxes go unpaid and your order is returned to us, we will either ship the order back to you (additional shipping fees apply) or treat the item as a return for store credit.
11. I purchased an item through an international shopping or forwarding service and have not received it.
If an item was purchased through a U.S. based shopping or forwarding service for international forwarding Amantine has no liability for the item (including theft, damage, or loss) after it leaves our facility, and we have no way of tracking it after it has been delivered to the U.S. address. Please contact the shopping service used to resolve the situation. Please note- we do not allow for returns or exchanges on international orders, including those placed using a shopping service. All international-bound sales are final. Thank you for your understanding.
12. Where is my package?
Once your order has left our facility and is scanned by the USPS or UPS, Amantine is not responsible for lost, stolen, mis-delivered, or damaged packages. It is the customer's responsibility to provide the correct shipping address when making a purchase, as well as to provide a secure or monitored place of delivery.
Once your order has been shipped you will receive a tracking number via email. Most US orders arrive within 3-5 business days. If your package has not arrived within 10 days of fulfillment, please contact your local post office and local mail carrier as we find that often situations are resolved more quickly at the local level. Once a package leaves our shipping facility we only have access to the same tracking information as the customer. If your tracking information has listed the package as being delivered, please first check around your property, under bushes, behind porches, etc, as well as ask your neighbors if the package was mistakenly delivered to them. Check with your postal carrier to see if they remember delivering the package and where it may have been placed.
We highly encourage customers, particularly those on high traffic streets, to utilize either a P.O. Box, parcel locker, or doorbell camera, and keep a close eye on their tracking information to deter the theft of packages from doorsteps which unfortunately has become increasingly common. If you suspect theft or mis-delivery, please report it to your local post office/mail carrier.